2) Schedule a Pre-Service Meeting
(FREE). The next step after contacting us is to schedule a Pre-Service Meeting. We will come to your house at a time and date convenient for you so that
you can meet us and we can get to know your pet(s) and their routine. We go
over the contract, our policies and get the details of your first service.
A late booking fee of $25 applies to anyone needing service in 7 days or less.
Please schedule early. 3) Complete the
New Client Packet before the Pre-Service Meeting. Open the New Client Packet and print it out. Please completely fill in the forms and make a copy for your records if you wish. We will need the original at the pre-service meeting for our records. If you have any trouble downloading/printing the forms, please contact us and we will mail them to you prior to the meeting. *IMPORTANT* Neglecting to have the paperwork filled out BEFORE the meeting will increase the standard meeting time over the usual 30-60 minutes. We often schedule multiple new client meetings back to back. If you do not have the paperwork ready when we arrive we may have to cancel.
4) Have 2 copies of your keys ready for us. One is for day to day use and one is for emergency backup
in case your sitter is sick/unavailable. Please test them to make sure they work if they are new copies. Keys are coded and kept in a secure location at all times. We recommended you leave your keys on file with us. If keys are left on file we also offer lock out service. (If you get locked out of your house we will come let you in). You can request your keys be returned to you at any time. If keys are not left on file then each time service is booked we will need to arrange for key pick up and return. If we have to make copies ourselves there will be a $5 charge per key made.
5) Pre-Service Meeting. At the pre-service meeting we come to your home and get to know you and your pet(s). We will go over the paperwork, pick up your 2 copies of keys and
payment for your first service, cash or check. You will also have a chance to review our insurance information, read original testimonials / newspaper articles, ask any questions, and
of course go over the specifics of your pet's care. This normally takes about 30 to
60 minutes.
Pre Service Meeting Check List -
- Complete the
New Client Packet
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Make two copies of your keys
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Have payment for first service ready
That's all you need to do and we look forward to many years of service with you! After the Pre-Service Meeting ordering future service with us is easy! Since your information is already on file with us, you will be able to login to our system and book service from any computer with a internet connection. You can also call our office or email us to book service.
Click here to Contact Us or Start Service
